Shipping & Returns Policy
Shipping
We ship physical journals within the United States. In-stock orders are processed and shipped within 1–3 business days, excluding weekends and holidays. Delivery time after shipping depends on the carrier and your location. You'll receive a tracking number by email once your order ships. Any applicable sales tax is charged at checkout.
Pre-Orders
The Business Record Keeping Journal is currently available for pre-order. Your pre-order payment covers the journal and any applicable sales tax. Shipping is not included at checkout: once the journals arrive, we'll email you an invoice for shipping to the address you provided, and your journal ships after the invoice is paid. If you'd rather not pay for shipping, you may choose to pick up your journal locally instead. We'll email pickup location and details when the journals arrive, and we'll also call the phone number provided with your order. Unclaimed journals are held for 14 days from the date we email your shipping invoice and pickup details. If the shipping invoice is not paid and the journal is not picked up within those 14 days, the order is forfeited and no refund will be provided. Pre-orders are expected to ship by January 31, 2027. You may cancel your pre-order for a full refund until November 10, 2026, when we place our print order. After that date, pre-orders are final and cannot be canceled or refunded, except as described below. If we are unable to ship by January 31, 2027, we'll email you with an updated ship date, and you may choose to cancel for a full refund or keep your order.
Returns (Physical Journal)
You may return a physical journal within 14 days of delivery or pickup for a refund of the journal price. To be eligible, the journal must be unused, unwritten in, and in its original condition. To start a return, email support@rscosconsulting.com with your order number. Customers are responsible for return shipping costs, and shipping charges are non-refundable.
Damaged or Incorrect Items
If your journal arrives damaged, defective, or is not the item you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.
Digital Fillable PDF
Because the fillable PDF is delivered instantly, all digital sales are final and non-refundable once downloaded. If you have trouble downloading or using your file, contact us and we'll help resolve it.
Contact
Questions? Email support@rscosconsulting.com.
